Privacy Policy
This Privacy Policy explains how Crazy Slots collects, uses, stores and protects personal information when you use our online casino services in Canada. We take your privacy seriously and aim to be clear about the types of information we handle, how it is used, and the choices you have about your data.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal details such as your name, date of birth, mailing address, email address and phone number. We also collect identity information where needed for verification, including documents you provide during account checks.
Technical data
We collect device and connection details to operate the service, including IP address, browser type and version, device identifiers, operating system, and pages viewed. This information helps us maintain the platform and troubleshoot issues.
Transactional data
We record transactional information related to deposits, withdrawals, game activity, bet history and payment method identifiers. Financial transaction details are processed for account management and anti-fraud purposes.
How we use your information
We use the information we collect to:
- operate and maintain your account and provide customer support;
- process payments, withdrawals and account verification;
- monitor and prevent fraud, money laundering and other misuse;
- improve our services, analyse usage and run diagnostics;
- communicate updates, security notices and transactional messages;
- comply with legal obligations or respond to lawful requests.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect your information. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. While no system is completely secure, we follow industry-standard practices to help protect data against unauthorised access.
Cookies and tracking technologies
We use cookies and similar technologies for session management, security, performance and analytics. Cookies help keep you signed in, remember preferences and measure site performance. You can manage or block cookies through your browser settings, though this may affect how the site functions.
User rights
Subject to applicable law, you have rights in relation to your personal information. These may include the right to access the data we hold about you, request corrections, request deletion, and object to certain processing. We will consider and respond to requests in accordance with applicable privacy laws.
Access, correction and deletion of data
To review or update your account details, sign in and use the account settings where available. For requests to access, correct or delete information that cannot be completed via your account, contact our privacy team at [email protected]. We will verify your identity before acting on requests.
Information sharing and third parties
We may share data with third-party service providers who support payment processing, hosting, analytics, identity checks and fraud prevention. We also disclose information when required by law or to protect our rights. We do not sell your personal information.
Privacy policy updates
We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified through your account or by other reasonable means. Please review this page periodically for any updates.