General Terms and Conditions

These Terms and Conditions explain the rules that govern your use of Crazy Slots and describe the relationship between us and our users. By accessing our site or services you agree to follow these terms. We provide an online casino platform where you can play games, enter promotions, deposit and withdraw funds, and interact with customer support. Please read the terms carefully and contact support if you have questions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Keep your password and login information secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts that show signs of abuse, fraud, chargebacks, multiple accounts, or other breaches of these terms. If we ask for verification documents to process withdrawals or investigate activity, you must provide accurate, current information.

Eligibility requirements

To use our services you must be legally permitted to gamble in your place of residence and not be located in a restricted territory. You must provide truthful registration information. We may refuse registrations, limit access or close accounts where local law or our policies prohibit participation. We operate under a Curaçao licence and our services are operated by Hambledon N.V., and we will enforce any restrictions that arise from our operating licence or internal policies.

Acceptable platform use

Use the platform for lawful, intended purposes only. Prohibited conduct includes attempting to manipulate games, colluding with other players, using bots or unauthorised software, money laundering, providing false identity information, or otherwise undermining platform integrity. We reserve the right to seize funds and close accounts suspected of abuse. Any attempt to exploit errors or system faults should be reported to support immediately.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms that apply to each offer. Promotions may carry wagering requirements, game restrictions, minimum deposit rules, claim codes, and time limits. For example, certain welcome offers have been subject to a 20x wagering requirement and may count only slot or keno play toward wagering. Some multi-deposit offers require a promo code and contact with support within 48 hours of a qualifying deposit to claim. Only one active bonus may be used at a time unless stated otherwise. Support can remove a bonus on request prior to play if you prefer to play without promotional funds.

Deposits and withdrawals

We accept a range of payment methods including major credit and debit cards, prepaid gift cards, and selected e-wallets. Minimum deposit requirements may apply to specific promotions - for example, some welcome-package stages require a minimum deposit of $25. Withdrawals are subject to verification and any applicable limits. Weekly withdrawal caps have been applied historically - for example, a weekly cap of $8,000 has been used - and limits may vary by account status. Processing times and fees depend on the chosen method and may be disclosed during a withdrawal request. We may delay or withhold payments pending verification or investigation.

Dispute resolution

If you have a complaint, contact [email protected] so we can try to resolve the matter. We will review disputes in good faith and may request supporting documentation. If a resolution cannot be reached through customer support, we will provide details of any available formal review process. Further legal remedies will depend on applicable law and the terms governing our licence and operations.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and will take effect as stated in the update notice. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.